FAQs
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Here you will find frequently asked questions and answers regarding shipping, returns, and exchanges.
How long does shipping within Germany take?
The delivery time within Germany is generally approx. 1 to 3 working days.
Do you also ship internationally?
Yes, we ship worldwide. Delivery time and shipping costs may vary depending on the destination country.
How long do I have to return my order?
You can return your order to us within 14 days of receipt.
Who covers the cost of return shipping?
You bear the costs of the return shipment yourself. In return, we ship all orders within Germany free of charge with DPD.
Can I exchange an item?
Yes, an exchange is possible. Please include a short note with your return stating which item or size you would like to receive instead.
Orders
Below are some of our common questions about orders
Can I change my order after placing it?
If your order has not yet been processed or shipped, please feel free to contact us. We will then check whether a change is still possible.
Can I cancel my order?
As long as your order has not yet been prepared for shipment, cancellation is generally possible. Please contact us as soon as possible to do so.
How can I check the status of my order?
As soon as your order has been shipped, you will receive a shipping confirmation with the relevant tracking information.
What should I do if an item in my order is missing or damaged?
Please contact us with your order number and a brief description. For damaged items, a photo also helps us to review the case quickly.
Products
Here you will find some of the most frequently asked questions about our products.
What size is right for my horse?
You can find details on sizing and fit on the respective product pages. If you are unsure, feel free to contact us and we will help you with your selection.
How do I properly care for the products?
The appropriate care depends on the specific material. Please observe the care instructions on the product or the label to ensure that the material and function are preserved for as long as possible.
What should I do if an item doesn’t fit?
If a product does not fit correctly, you can return it to us within the return period or exchange it for a different size.
Where can I find more information about materials and properties?
In our guide and glossary, we explain many materials, features, and technical terms in more detail and in an understandable way.